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Privacy Policy

Introduction

Tinee AI, together with our subsidiaries and affiliated entities (“Tinee”, “we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, and process personal information relating to you, and helps you make informed decisions before providing any personal information to us.
For the purposes of this Notices, “personal information” means any information processed by Tinee AI that directly or indirectly identifies you. This Notice applies whenever we receive personal information in connection with the activities described herein.

1. Scope

Except as otherwise described below, this Notice applies to our online and offline personal information processing activities including: visitors of our website where this Notice is posted, including www.tinee.ai (the “Site”); individuals who sign up for or create an account with us to access and use certain features of our Services; individuals who register for or participate in our events and research; individuals who subscribe to receive news, information, and marketing communications and materials from us; current, former, and prospective customers (“Customers”); and individuals who communicate or otherwise interact or engage with us or use our products and services (collectively referred to as the “Services”).

Additional Notices: Depending on how you use our Services, we may provide additional privacy notices that offer more detailed information about specific data practices. If a supplemental notice conflicts with this Policy, the supplemental notice prevails for the personal information it addresses. This notice does not apply to personal information processed for internal administrative purposes, such as human resources files, payroll information, performance evaluations, or contractor information.
Customers: When Customers purchase and use our Services, we may process your personal information at their direction and on their behalf, as a service provider, and your use of the Services is administered by that company, our Customer. The privacy policies of the respective Customer generally apply to the processing of your personal information. If you have any privacy questions about how your personal information is processed related to a Service you use as a result of your relationship with one of our Customers, you should contact the relevant Customer directly.

2. Data We Collect

We collect personal information from three primary sources: (i) information you provide directly; (ii) information obtained from lawful third-party sources; and (iii) information collected automatically when you use the Services. Where permitted by law, we may combine these sources to ensure accuracy and completeness, and to support service delivery, operational improvements, security, and compliance with applicable legal obligations.

When you interact with us through our Services, platforms, forms, email, phone, social media, or in person, we may collect:

  • Contact Information: name, email address, phone number, company, job title, and message contents.
  • Account and Profile Information: name, email, phone number, username, password, company details, and other information you provide to use your account.
  • Transaction and Payment Information: payment details, card information, billing/shipping addresses, purchased products or Services, and transaction-related information.
  • Communications and Interactions: correspondence history, comments, forum posts, chatbot interactions, and social media content.
  • Preferences and Marketing Information: interests, preferences, and information regarding the Services you use.
  • Feedback and Survey Responses: comments and responses to questionnaires, surveys, or research activities.
  • Event and Training Information: registration details, photos, videos, email, phone number, and other event participation data.
  • Failure to provide required information may limit our ability to deliver certain Services or respond to your requests.

We may obtain information from lawful third-party sources, including business customers, payment processors, public data sources, social platforms, analytics providers, data partners, and marketing partners. Such information may include:

  • Social Media Information: username, email, profile photo, public posts, and other publicly available profile data.
  • Lead or Prospect Data: potential customer information provided by partners for marketing or business development.
  • Referral Information: data from both the referrer and the referred individual.
  • Integrated Service Information: information regarding your use of third-party services integrated with ours.

You should review the privacy settings of third-party platforms to understand how your data is shared.

When you use our Services, we may automatically collect:

  • Device and Browsing Information: browser type, operating system, IP address, device type, time zone, access pages, clickstream data, and other device identifiers.
  • Service Usage Information: interactions, feature usage, viewed products, time spent, search history, and other behavioral information.
  • Location Data: general geographic location based on IP address or device-provided data (when permitted).

These data are collected through cookies, pixels, SDKs, and similar technologies to support security, analytics, user experience improvement, personalization, and operational enhancements. For more information about our use of cookies and other similar technologies, please see Section 5. Cookies and Other Tracking Mechanisms.
Personal Information We Collect in Our Capacity as a Service Provider. Our Services are provided predominantly to businesses where our Customers direct the scope of information that we collect about you and the purpose of that collection.

3. Purposes for Collecting and Processing

Generally, we may collect, use, disclose and otherwise process the personal information for the following primary purposes, to the extent necessary to provide our services, comply with legal obligations, and protect the legitimate interests of both you and the company:

  • Services and Support. To provide and operate our Services, enabling you to register for, access, and use our services, platforms, or accounts, including processing transactions, facilitating payments, managing orders, deliveries, user authentication, and maintaining a seamless user experience.
  • Communication and customer support. To use your data to respond to inquiries, handle complaints, provide technical support, inform you of important updates related to the services, and communicate with you via email, phone, messages, or other contact channels.
  • Marketing and advertising. To collect and process data in order to send information about products, services, promotions, events, or related programs that may be of interest to you, or based on your consent; as well as to optimize user experience and enhance the effectiveness of our marketing campaigns.
  • Analytics and Improvement. To better understand how Tinee users access and use the Services, and for other research and analytical purposes, such as to evaluate and improve the Site, our Services and business operations, including to develop our Services and its features, and for internal quality control and training purposes.
  • Customization and Personalization. To tailor the content we may send or display on the Services, including to offer location customization and to otherwise personalize your experiences and offerings.
  • Insight Development and Data Enhancement. To the extent permitted by applicable law, we may combine personal information collected through the Services with other information that we or third parties collect about you in other contexts. In most cases, the information that we may combine with the personal information collected through the Services for market research, such as demographic information, does not directly identify consumers.
  • Planning and Managing Events. For event planning and other management-related purposes, such as event registration and attendance, connecting you with other event attendees and Relevance AI users, and contacting you about relevant events, webinars, and presentations. We may also use personal information for purposes of facilitating special events, which may have their own specific rules to participate.
  • Security and Protection of Rights. To protect the Services and our business operations, our rights and those of our stakeholders and investors, to prevent and detect fraud, unauthorized activities and access, and other misuse of our Site and Services, including where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms and Conditions.
  • Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process, or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
  • Auditing, Reporting, and Other Internal Operations. To conduct financial, tax and accounting audits, audits and assessments of our operations, including our privacy, security and financial controls, as well as for risk and compliance purposes. We may also use personal information to maintain appropriate business records and enforce our policies and procedures.
  • General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.

4. Disclosures of Personal Information

We are committed to safeguarding your personal information and only disclose it where there is a lawful basis or for the specific purposes outlined in this Notice. Your personal information may be disclosured in the following circumstances:

  • Affiliates and Subsidiaries. We may disclose personal information to our corporate affiliates and subsidiaries.
  • Customers. We may disclose personal information to customers, including Customers who purchase our Services.
  • Vendors and Services Providers. We may disclose personal information to vendors and service providers who perform functions on our behalf, such as our IT and website hosts, payment processors and order fulfillment facilitators, marketing and marketing research providers, email delivery, customer support, data storage, and data analytics providers, auditors, consultants, and legal counsel.
  • Other Tinee AI Users. We may disclose personal information to other users of the Services in the context of features that are social in nature. For example, if you submit or make available information through our public-facing, interactive features, including when you post to our community help forum, certain personal information may be available to and searchable by other users of the Services.
  • Third Party Marketing and Analytics Providers. We may also disclose your personal information, such as device and browsing, activities and usage information, or other similar information to third party marketing and data analytics providers, and other companies who provide marketing, advertising, campaign management, or analytics services on our behalf.

We may also disclose your personal information in the following circumstances:

  • In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer the personal information we have collected from you with or to the other company in accordance with applicable laws. We may also disclose certain personal information as necessary prior to the completion of such a transaction or other corporate transaction such as a financing or restructuring, to lenders, auditors, and third-party advisors, including attorneys and consultants.
  • Compliance and Legal Obligations. We may also disclose personal information to third parties to the extent required by applicable law and legal obligations. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators, government entities, and law enforcement, including responding to national security or law enforcement disclosure requirements, or as otherwise required by law or legal process.
  • Security and Protection of Rights. Where we believe doing so is necessary to protect the Services, our rights and property, or the rights, property, and safety of others. For example, we may disclose personal information to (i) prevent, detect, investigate, and respond to fraud, unauthorized activities and access, illegal activities, and misuse of the Services, (ii) situations involving potential threats to the health, safety, or legal rights of any person or third party, or (iii) enforce, detect, investigate, and take action in response to violations of our Terms and Conditions. We may also disclose personal information related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.
  • Other Disclosures. We may disclose personal information in other ways not described above that we notify you of or obtain your consent for, or as otherwise authorized or required by law.

‍Overseas disclosures. We may disclose your personal information to recipients which are located outside of the jurisdiction in which you reside, including to our operations and sub-processors in the United Kingdom, the European Economic Area, the United States and Australia. Whenever we offshore your personal information, we will take reasonable steps to ensure that the overseas recipient does not breach applicable privacy laws.
Aggregate and/or Deidentified Data. Notwithstanding anything else described in this Notice, we may use and disclose aggregate, deidentified, and other non-identifiable data related to our business and the Services for quality control, analytics, research, development, and other purposes. Where we use, disclose or process deidentified data (data that is no longer reasonably linked or linkable to an identified or identifiable natural person, household, or personal or household device) we will maintain and use the information in deidentified form and not to attempt to reidentify the information, except in order to determine whether our deidentification processes are reasonable and adequate pursuant to applicable privacy laws.

5. Cookies and Other Tracking Mechanisms

Tinee AI and our third-party providers and service providers use cookies, pixels, local storage objects, log files, and other mechanisms to automatically collect browsing, activity, device, and similar information within our Services. We use this information to, for example, analyze and understand how users access, use, and interact with our Services, to identify and resolve bugs and errors in our Services, to assess secure, protect, optimize and improve the performance of our Services, as well as for marketing and analytics purposes, and to personalize content in our Services. To manage your preferences regarding cookies, targeted advertising, and other similar tracking mechanisms within our Services, please see Section 6. Your Privacy Choices.
“Cookies” are alphanumeric identifiers we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, support the security and performance of the Services, or allow us to track aggregate and statistical information about user activity within the Services.

Pixel Tags. Pixel tags (sometimes called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded, so we can track response rates and gauge the effectiveness of our communications.

Local Storage Objects. Local storage is a web storage mechanism that allows us to store data on a browser that persists even after the browser window is closed. Local storage may be used by our web servers to cache certain information in order to enable faster loading of pages and content when you return to our Sites. You can clear data stored in local storage through your browser. Please consult your browser “Help” menu for more information.

Third-Party Analytics and Tools. We use third party tools, such as Google Analytics, which are operated by third party companies. These third-party analytics companies may use cookies, pixels, and other similar tools to collect usage data about our Services in order to provide us with reports and metrics that help us evaluate usage of our Services and improve performance and user experiences.
Cross-Device Tracking. We and our third-party providers may use the information we collect about you within our Services and on other third-party sites and services to help us and these third parties to identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.).

Third-Party Advertising. We work with third parties, such as ad networks, analytics, marketing partners, and others (“third-party ad companies”) to personalize content and display advertising within our Services, as well as to manage our advertising on third-party sites. We and these third-party ad companies may use cookies, pixels tags, and other tools to collect browsing and activity information within our Services (as well as on third-party sites and services), as well as IP address, unique ID, cookie and advertising IDs, and other online identifiers. We and these third-party ad companies may use this information to provide you more relevant ads and content within our Services and on third-party sites, and to evaluate the success of such ads and content.

Custom Lists and Matching. We may share or make available certain customer list information (such as your name, email address and other contact information) with third parties (i) so that we can better target ads and content to you across third party sites, platforms and services, and (ii) in some cases, these third parties may help us to enhance our customer lists with additional demographic or other information, so we can better target our advertising and marketing campaigns.

6. Your Privacy Choices

Marketing Communications. We may send periodic promotional emails or other similar communications to you, in accordance with applicable law. You may opt-out of these communications by following the instructions provided to you in the communication or emailing [email protected]. If you opt-out of receiving promotional content from us, we may still send you communications about your account or any Services you have requested or received from us.

Cookie Preferences/Targeted Advertising. We also make available ways for you to manage your preferences regarding cookies, targeted advertising, and other similar technologies within our Services. Many of these choices are browser and device specific, which means that you need to set the preference for each browser and device you use to access our Services. In addition, if you delete or block cookies, you may need to reapply these preferences.

Cookie Settings. To prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. You can also delete cookies. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our Site who disable cookies will be able to browse the Site, but some features may not function.

Industry Ad Choice Programs. You can also control how participating third-party ad companies use the information that they collect about your visits to our Site and those of third parties, in order to display more relevant targeted advertising to you. Opting out of participating third party ad networks does not opt you out of being served advertising. You may continue to receive generic or "contextual" ads on our Site. You may also continue to receive targeted ads on other websites from companies that do not participate in the above programs.

Access, Transfer and Deletion. You may request to access, transfer or delete your personal data at anytime

7. External Links and Features

Our Services may contain links to third-party websites or features or provide certain third-party connections or integrated services. Any access to and use of such linked websites, features, or third-party services is not governed by this Notice, but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties, including their collection, use, and disclosure of your personal information. You should review the privacy policies and terms for any third parties before proceeding to those websites or using those third-party features or services.

8. User Generated Content

We may offer public-facing interactive features, such as community forums, in connection with our Services that enable you to share information about the Services. You should be aware that any communications you submit or post to any such interactive features on the Services may be viewable and searchable by others, including Relevance AI users and the public. By submitting or posting to such public-facing, interactive features you acknowledge that you have no expectation of privacy or confidentiality in the content you submit for such features, whether or not it contains personal information about you.

9. Children’s Privacy

Our Services are not designed for children, and we do not knowingly collect personal information from minors. If you are a parent or legal guardian and believe that we have collected your child’s information in violation of applicable law, please contact us using the details provided in Section 12. Contact Us.

10. Security and Retention

We store most information about you in encrypted systems and databases operated by either us or our service providers. We have implemented technical and organizational precautions aimed to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, using appropriate physical, technical and organizational security measures based on the type of personal information and how we are processing that personal information. Please be aware that despite our efforts, no data security measures can guarantee security. There are also certain steps you can take to better protect against unauthorized access to your personal information. For example, when registering for an account, you should choose a strong password that is unique to the Services. You should not reuse passwords across multiple websites or services, and you should never share your password with others.

We retain personal information for as long as necessary to provide you with our Services or for marketing purposes. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, to defend a legal claim or is otherwise required by applicable law, rule or regulation. In general, Relevance AI (or its service providers on its behalf) will hold this in accordance with our internal retention policy, unless we are obliged to hold it for a longer period under law or applicable regulations.

11. Changes to this Notice

This Notice is current as of the last updated date set forth above. We may change this Notice from time to time, so please be sure to check back periodically. We will post any updates to this Notice on this page. If we make material changes to how we collect, use, or disclose the personal information we have previously collected about you, we will endeavor to provide you prior notice, such as by emailing you or posting prominent notice on our Site or within the Services.

12. Contact Us

If you have any questions or concerns regarding this Notice or our privacy practices, you may contact us at [email protected].